Shipping policy

 

When can I expect to receive my order?

We ship most orders in 1-3 business days, and then another 2-4 days for transit by the shipping carrier. You will receive a shipping confirmation with a tracking number via e-mail when it ships.  If we expect your order to take longer than 1-3 business days we will get in touch with you via e-mail.

What if my order arrives damaged?

Please inspect your order upon receipt and contact us immediately if any item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Any damage must be reported within 7 days of receipt to 1stgraded@gmail.com.

What shipping carriers do you use?

We ship via USPS Mail or UPS, whichever is least expensive.  We check every package to find the least expensive method. 

The tracking information says my package was delivered but I don't have it.  What do I do?

Here’s a couple of things you can check:

  1. Check your order confirmation and make sure that the address you requested we ship it to is correct. 
  2. Check all locations where it may have been delivered:  front door, back door, mailbox, etc, ask your local carrier where it was delivered. 
  3. Check with other family members, or neighbors or others in your unit/building to see if it’s been picked up by someone else and set aside.
  4. Contact your local post office or UPS to confirm that it was actually delivered to the correct address. They have GPS scanners that can tell exactly where it was delivered.
  5. If the package was sent by US Postal Service, you can initiate a search here:  https://www.usps.com/help/missing-mail.htm
  6. If the package was UPS, please contact us at sales@scrubmegood.com to initiate a search for you package.
Please note that we are not responsible for packages delivered to the incorrect address, or stolen or damaged packages.  However, we are happy to provide you with information about your shipment.

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